Effective Date: October 13, 2026

Welcome to the official terms of service for www.outramshop.com, a Singapore-based e-commerce platform dedicated to curating and delivering high-quality home and lifestyle merchandise, including our featured ‌NEW ARRIVALS of Fresh Ceramic Accents In‌, to shoppers across our service regions. These Terms of Service (hereafter referred to as “Terms”) represent a legally binding agreement between you, the platform user and shopper, and Outram Shop, the operator of this website. By accessing our website, browsing product listings, creating a user account, submitting an order, or utilizing any of our platform’s functions and services, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction of residence), fully understand all terms laid out in this document, and agree to abide by these terms without reservation. If you do not agree with any clause outlined in these Terms, you must immediately cease all use of our website and its associated services.

1. Platform Usage Eligibility and User Account Responsibilities

To create an account on our platform and access all our shopping features, you are required to submit accurate, complete, and up-to-date personal information, including your full legal name, valid email address, active contact phone number, and correct delivery and billing addresses. You are fully responsible for maintaining the confidentiality of your account login credentials, including your account password, and all activities that take place under your user account.

You agree to notify our support team immediately via brook@outramshop.com or phone at +65 6291 1185 if you detect any unauthorized access to your account, credential leakage, or suspicious activity linked to your registered profile. Outram Shop cannot be held liable for any loss or damage arising from your failure to protect your account information properly, including unauthorized orders placed by third parties using your login details without your explicit prior notice to us. We reserve the right to suspend or permanently terminate any user account that uses false registration information, shares account access with unvetted third parties, or repeatedly violates these Terms, at our sole discretion.

2. Product Information, Pricing, and Inventory Accuracy

We make every reasonable effort to ensure that all product listings on www.outramshop.com are as accurate as possible, including clear photos, detailed descriptions, size specifications, material breakdowns, and usage guidance for our full range of merchandise, such as our handcrafted Fresh Ceramic Accents In from our NEW ARRIVALS collection. However, minor visual variations may occur between the actual received product and the online listing photo due to differences in individual device screen calibration, natural handcrafting characteristics for artisanal items, or small production batch adjustments. These minor variations do not qualify as product defects, and we do not process disputes for such normal differences.

All product prices displayed on our website are denominated in Singapore Dollars (SGD), and all applicable local taxes and shipping fees will be clearly calculated and displayed on the checkout page before you submit your payment. We reserve the right to adjust product pricing, run limited-time promotional campaigns, or modify discount rules at any time, with the updated pricing taking effect immediately once it is published on the relevant product listing page. In the rare event that a product is listed at an abnormally incorrect price due to a system technical error or human input mistake, we reserve the right to cancel any related confirmed orders even if payment has been successfully processed, and issue a full refund of the charged amount to you within 3 working days.

We also implement real-time inventory synchronization for all product listings, but unexpected stock discrepancies may occasionally occur due to simultaneous orders placed by multiple users for the last remaining unit of a popular item, such as limited stock NEW ARRIVALS of Fresh Ceramic Accents In. If an item you have already paid for turns out to be out of stock unexpectedly, our support team will contact you within 2 working days to offer three resolution options: wait for the next restock of the item with a 10% discount voucher as compensation, exchange for another in-stock product of equal or higher value, or receive a 100% refund of the order value for that out-of-stock item.

3. Order Submission, Payment, and Transaction Terms

When you click the “confirm order” button on our checkout page, you are submitting a formal binding purchase request for the items in your shopping cart. We reserve the right to verify the details of every submitted order for anti-fraud purposes, including confirming your contact information and shipping address with you via phone or email before proceeding with order processing. We may reject any submitted order at our sole discretion under scenarios including but not limited to: the product you ordered is confirmed to be out of stock permanently, your payment is flagged as a high-risk fraudulent transaction by our payment security system, your shipping address is located outside our currently supported delivery coverage zones, or you have a history of violating these Terms with previous invalid order disputes.

All payments processed on our platform are handled through PCI DSS certified third-party payment gateways, which support major credit cards, bank transfers, and widely used digital wallet services. By submitting your payment information, you confirm that you are the legal authorized holder of the payment method you are using, and you have sufficient available funds or credit limits to cover the full cost of your order. Outram Shop will never store your full sensitive payment card information on our local servers, to ensure maximum payment data security for all users. If a transaction error leads to a duplicate charge on your payment account for a single order, please contact our support team immediately, and we will coordinate with our payment service provider to process the refund of the incorrectly charged amount within 5 working days.

You are strictly prohibited from using any automated scripts, crawlers, bot programs, or unauthorized third-party tools to submit bulk orders, scrape website data, or artificially snap up limited-edition promotional products on our platform. Any account found engaging in such activities will have all associated pending orders cancelled immediately, and the user account will be permanently banned from accessing any services on our website.

4. Shipping, Delivery, and User Receipt Obligations

All shipping and delivery services provided for orders on www.outramshop.com are governed by our separately published Shipping Policy, which is incorporated into these Terms as a supplementary part of this agreement. You agree that the accurate input of your complete shipping address, valid contact phone number, and correct postal code during checkout is your sole responsibility, and any delivery failure caused by incorrect address information you provide will require you to bear the cost of the second reshipping service.

When your parcel arrives at your designated delivery address, you are required to inspect the outer packaging of the parcel in front of the courier delivery staff before signing for receipt. If you find that the outer packaging is severely damaged, deformed, or shows obvious signs of being opened during transit, you have the full right to reject the parcel and mark it as damaged on the delivery receipt, then contact our support team immediately to arrange a free reshipment. Once you sign for the parcel without recording any external packaging damage, it is deemed that you have confirmed the parcel is in intact condition upon handover from the courier, and subsequent claims for exterior damage will only be accepted if you provide unboxing videos taken from the moment you open the sealed outer packaging.

Risk of loss and damage to all ordered merchandise transfers to you the moment the courier successfully hands over the parcel to you or your designated authorized recipient at the shipping address you provided. For international orders shipped to destinations outside Singapore, you are fully responsible for complying with all local import regulations, customs declaration rules, and any applicable import duties or quarantine requirements imposed by your local government. Outram Shop is not liable for any delays, detentions, or confiscation of your parcels caused by local customs procedures in your destination country.

5. Returns, Exchanges, and Refund Rules

All post-purchase return, exchange, and refund arrangements are strictly implemented in accordance with our separately published Refund and Returns Policy, which is also an integrated part of these Terms. As clearly stated in our post-purchase rules, we strictly do not approve any “refund only” requests where users choose to keep the delivered product while demanding full or partial monetary reimbursement. All valid post-purchase requests must follow the official workflow outlined on our policy page, with the returned product sent back to our warehouse located at 315 Outram Road, #14-01, Tan Boon Liat Building, Singapore 169074 for full inspection before any exchange or store credit is processed.

We only accept return requests submitted within 14 calendar days from the date you receive your parcel, and all returned items must remain in their original unused, resalable condition with full original packaging and accompanying accessories intact. Custom made-to-order products, final sale clearance items, and personal hygiene goods that have been unboxed do not qualify for return or exchange under any circumstances. Outram Shop reserves the right to reject any post-purchase request that violates the eligibility rules outlined in our Refund and Returns Policy, and we will provide a written explanation for the rejection within 2 working days of your request submission.

6. Intellectual Property Rights

All content published on www.outramshop.com, including but not limited to website page designs, original text product descriptions, high-resolution product photos of our Fresh Ceramic Accents In and all other merchandise, brand logos, graphic elements, newsletter content, website code architecture, and all content related to our NEW ARRIVALS promotional campaigns, is the exclusive intellectual property of Outram Shop. These works are protected by Singaporean copyright laws, international intellectual property treaties, and global relevant regulations.

Without our explicit written prior authorization, you are strictly prohibited from copying, reproducing, distributing, modifying, publicly displaying, reselling, or using any of our protected intellectual property content for any commercial or non-commercial purpose. You may not frame any part of our website on another third-party platform, nor may you use any of our brand trademarks or logos in any domain name, social media account name, or product listing without our formal written approval. Any unauthorized infringement of our intellectual property rights will result in us taking necessary legal actions to pursue full compensation for all losses caused by the infringing activities.

7. Acceptable Use Policy and Prohibited Activities

When you access and use our platform, you agree that you will not engage in any of the following prohibited activities:

• Posting, uploading, or transmitting any malicious code, computer virus, or harmful program that may damage our website server functionality, steal other users’ personal information, or disrupt the normal operation of our e-commerce platform.
• Using our website to distribute illegal, defamatory, obscene, harassing, or any other content that violates public order and good customs or applicable local laws.
• Impersonating any other individual, business entity, or Outram Shop official staff member to mislead other platform users or extract unauthorized information from other shoppers.
• Submitting false, fabricated, or maliciously misleading product reviews for items you never purchased on our platform, or colluding with other users to artificially manipulate the product review rating system for unfair competitive purposes.
• Bypassing any access control measures on our website, attempting to gain unauthorized access to our backend server system, other users’ private account data, or any other protected parts of our platform.
• Reselling merchandise purchased from our platform in large quantities on other third-party e-commerce sites for scalping purposes, or purchasing limited-edition promotional items in bulk to resell at a much higher marked-up price.

Any user confirmed to have engaged in the above prohibited activities will have their account permanently terminated, all pending unshipped orders cancelled, and we reserve the right to pursue legal liability for any economic loss or reputational damage caused by your inappropriate activities.

8. Limitation of Liability

To the maximum extent permitted by applicable laws, Outram Shop, our directors, employees, operation partners, and service providers shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website services, including but not limited to lost profits, lost data, business interruption losses, or emotional distress damages. Our total aggregate maximum liability for any type of claim related to your use of our platform will never exceed the total actual amount you paid to us for the specific order or service that triggered the claim.

We do not guarantee that our website service will be 100% uninterrupted or error-free at all times. Our platform may experience temporary scheduled maintenance, service downtime, or momentary system errors due to internet connectivity issues, server upgrades, cyberattack defense measures, or other factors outside our reasonable control. We are not liable for any loss you suffer due to temporary service unavailability, but we will always publish advance notice for all scheduled maintenance activities on our website homepage to minimize disruption to your shopping experience.

9. Policy Modifications and Amendments

We reserve the right to update, revise, or amend these Terms of Service at any time to reflect adjustments to our business operations, changes in applicable local regulatory requirements, or new feature launches on our e-commerce platform. When we make material changes to the core clauses of these Terms, we will update the “Effective Date” at the top of this document, publish a prominent notification on our www.outramshop.com homepage for at least 7 consecutive days, and send notification emails to all users with active registered accounts. Your continued access to and use of our website after the new effective date of the revised Terms will be deemed as your full acceptance of all updated clauses. If you do not agree with the revised terms, you may stop using our services and close your user account at any time.

10. Governing Law and Dispute Resolution

These Terms of Service are governed by and interpreted in accordance with the laws of the Republic of Singapore. Any dispute, disagreement, or claim arising out of or related to your use of our platform, order transactions on our website, or these Terms will first be resolved through friendly negotiated communication between you and our support team. If the dispute cannot be resolved amicably within 30 days after you submit your formal complaint, both parties agree that the courts located in Singapore will have exclusive jurisdiction over all related legal proceedings.

11. Contact Information

If you have any questions, concerns, or queries regarding any clause outlined in these Terms of Service, you may reach out to our official team via the following contact channels:

• Official Contact Email: brook@outramshop.com
• Registered Physical Address: 315 Outram Road, #14-01, Tan Boon Liat Building, Singapore 169074
• Contact Phone Number: +65 6291 1185

Our dedicated operations team will respond to your formal query within 3 working days to provide clear, detailed explanations and assist with resolving any related issues you may have.