Effective Date: October 13, 2026

At www.outramshop.com, we are dedicated to delivering every order you place, including our latest NEW ARRIVALS of Fresh Ceramic Accents In, to your doorstep in a safe, timely and cost-efficient manner. This Shipping Policy outlines all clear, standardized terms covering shipping coverage zones, delivery timelines, shipping fee structures, order processing workflows, tracking rules, and contingency arrangements to help you fully understand what to expect after you complete checkout on our platform. By confirming your purchase and submitting an order on our website, you acknowledge that you have read, understood and agreed to all terms laid out in this policy.

1. Order Processing Timeline

All orders submitted on our platform go through a systematic verification and preparation workflow before they are handed over to our partnered courier teams. We operate 7 days a week for order processing, excluding recognized public holidays in Singapore.

• For all successfully paid orders placed before 3PM (Singapore Standard Time) on a working day, our warehouse team will start processing your order the same day. Orders placed after 3PM will be scheduled for processing on the next working day.
• During processing, our staff will conduct a full quality check for every item in your cart, including careful inspection for our handcrafted Fresh Ceramic Accents to make sure there are no hidden chips, scratches or defects, before securely wrapping every product with shock-absorbent protective foam and original branded packaging.
• Standard order processing typically takes 1 to 2 full working days to complete. For large bulk orders with a total value exceeding SGD 500, processing may be extended by 1 additional working day to ensure extra secure packaging and proper arrangement for oversized item delivery.

2. Shipping Coverage and Delivery Timelines

We currently support delivery services across all residential and commercial addresses in Singapore, and offer international shipping options to selected Southeast Asian regions for customers based outside the country.

• ‌Domestic Singapore Delivery‌: For all destinations within Singapore, standard delivery takes 2 to 4 working days after your order leaves our warehouse. Express delivery service, which can get your parcel to your designated address within 1 working day after dispatch, is also available for selection at checkout if you need your items urgently.
• ‌International Regional Delivery‌: For orders shipped to Malaysia, Indonesia and Thailand, standard international delivery takes 7 to 12 working days after dispatch, depending on local customs clearance procedures. All applicable import duties and local taxes for international orders will be clearly notified to you before you confirm payment at checkout, with no hidden extra fees charged after your order is dispatched.
• During peak promotional seasons such as holiday flash sales or new product launch events for our NEW ARRIVALS collections, delivery timelines may be extended by a maximum of 2 to 3 working days due to higher order volumes, and we will post advance notifications on our website homepage to inform all customers of this temporary adjustment.

3. Shipping Fee Structure

Our shipping fee system is designed to be transparent and cost-friendly for all shoppers, with no hidden surcharges applied to any valid order.

• All domestic Singapore orders with a total cart value above SGD 80 qualify for free standard shipping automatically at checkout. For domestic orders under SGD 80, a flat standard shipping fee of SGD 3.99 will be added to your order total.
• The express domestic delivery service within Singapore costs a flat rate of SGD 9.99 for all eligible orders, with no minimum spending requirement.
• For international orders to selected Southeast Asian markets, shipping fees are calculated in real time at checkout based on the total weight and volumetric size of your ordered items, and the destination country, with the exact fee amount displayed clearly before you complete your payment.

4. Parcel Tracking and Delivery Arrangements

Once your order is dispatched from our warehouse located at 315 Outram Road, #14-01, Tan Boon Liat Building, Singapore 169074, we will immediately send a dispatch notification email to the email address linked to your order, attached with a unique tracking number and a direct link that lets you monitor your parcel’s real-time delivery status at any time.
Our partnered courier will attempt to deliver your parcel to the shipping address you provided at checkout. If no one is available to sign for the parcel at the time of the first delivery attempt, the courier will leave a delivery notification card with contact information for you to reschedule a second delivery time that fits your schedule, or arrange to pick up your parcel at the nearest courier service point at no extra cost. We highly recommend you double-check that your provided shipping address, contact number and postal code are accurate before you submit your order, to avoid delivery delays caused by incorrect address information.

5. Delivery Related Contingencies

If your tracked parcel shows a status of lost in transit, or arrives with obvious exterior damage that may harm the products inside, you can contact our support team immediately. We will coordinate with our courier partners to launch a full investigation, and arrange for a free reshipment of your order or issue equivalent store credit for your order value after the investigation confirms the issue, no extra cost will be charged to you.
If you have any questions regarding shipping timelines, tracking queries, delivery address updates or other related concerns, you can reach our support team at brook@outramshop.com, or call us at +65 6291 1185 during our working hours. Our representatives will respond to your query within 2 working days to assist you accordingly.